Refund policy

Return Policy

To start a return, you can contact us at sales@scrubbedinstylellc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your returns have been approved you will receive an RA# and Return instructions, Please list the RA# on the box and ship using your shipping service of choice, Be sure to retain your tracking number for your records.

Please understand that a 15% restock fee and shipping cost will be deducted from your credit balance. 

You can always contact us for any return question at sales@scrubbedinstylellc.com.

Exchanges 

We do offer exchanges. In order to exchange your item, you must submit a request within 10 days of receipt.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We will notify you once we’ve received and inspected your return, and let you know if your return is approved for an exchange. If approved, you’ll receive a store credit. All credits will be issued within 10 business days.

Once your credit is applied you may contact us to place a new order.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  
  
• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  
  
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  
  
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

 

Refunds

Unfortunately, Scrubbed in Style do not offer refunds.